+61 (03) 9850-1412

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Customer Service

Warranty:

All our products come with a three (3) year warranty.

Returns:

We are happy to offer a full refund on any goods returned to us for whatever reason, in the same condition, within 14 days of receipt of the item.

Please note that the postage will be arranged and paid by the customer.

Note: Warranty will be void if products are improperly installed, carelessly handled, tampered with, disassembled, abused or used in application other than intended to. Warranty does not cover neglect or normal wear and tear. It is our sole responsibility, if any, shall be the repair or replacement of defective products.

 

Pick up: 

Pickups available Monday to Friday (9 am to 5 pm) form our warehouse (Heidelberg West 3081).

Delivery:

    • We are committed to fast and careful shipping.
    • Depending on the nature of products we securely pack and post by express delivery.
    • You will be issued a tracking number for your parcel via web.
    • Delivery will take 7 working days.
    • Shipping occurs Monday through to Friday excluding holidays

Note: We only ship after the payment has been confirmed.